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TABLE OF CONTENTS
of the book

"THE SECRETS OF EFFECTIVENESS"

338 p. ( 16 x 24 cm.) 22,80 € Preface by Kerry Gleeson FOREWORD A book to put into practice World in flux, business world in flux   INTRODUCTION - Office life and its dysfunctions Objectives  The thousand and one worries of office life Why these dysfunctions Resistances to change How to introduce change Summary   PART I THE SECRETS OF PERSONAL EFFECTIVENESS Objectives of Part I Test your personal effectiveness   CHAPTER 1 ESTABLISHING YOUR MISSION AND YOUR OBJECTIVES TO INVEST WELL YOUR ENERGY AND TIME The brakes on clarity The power of coherence and simplifying the mission Your responsibilities The power of objectives Visualize the success of each of your objectives   CHAPTER 2 HOW TO PLAN AND ORGANIZE YOUR TIME ? DO THE RIGHT THING AT THE RIGHT TIME Advantages and risks of planning Action plan Calendar Weekly planning Daily planning The spirit of planning Computer science as an aid to planning   CHAPTER 3 SOME PRINCIPLES TO MANAGE BETTER YOUR TIME Eisenhower principle Parkinson’s law Pareto’s law Illich’s law The principle of homogeneous sequences Murphy’s law Laborit’s principle The law of minimal effort   CHAPTER 4 HOW TO ORGANIZE YOUR WORKSPACE ? RETRIEVE THE RIGHT DOCUMENT WHEN NEEDED The principle of the clear spot The trash can The sorting trays The filing of folders Ergonomy of your work space The paper chase, toward a paperless office   CHAPTER 5 BETTER ORGANIZE YOUR COMPUTER How to organize your computer files Parameter your directories in your softwares   CHAPTER 6 HOW TO DEVELOP EFFECTIVE WORK HABITS Do our habits control us ? Do it now Your logbook : a powerful companion for effectiveness An alternative, the electronic logbook Good use of the telephone How to use your electronic mail ?   CHAPTER 7 HOW TO EVALUATE YOUR WORK AND QUESTION YOURSELF Your cost of production How to analyze your schedule ? Your personal control pannel Good self-management is self-respect   Summary of part I   PART II THE SECRETS OF COLLECTIVE EFFECTIVENESS Objectives of part II The canvas of collective effectiveness The power of the team   CHAPTER 1 HOW TO KEEP AND HAVE OTHERS KEEP ON TRACK Business without a vision Business with a vision Define where you want to go For a team, keep on track Distribution of responsibilities Make decisions right away Get your team to be more efficient What is a well-developed team ? What is the best structure for a team ?   CHAPTER 2 HOW TO MANAGE INFORMATION EFFICIENTLY Share your address books Classification of collective files Have useful and relevant files Collectively capitalize knowledge Sort out information The information flow   CHAPTER 3 HOW TO MANAGE EFFICIENTLY WORKFLOW, METHODS AND QUALITY Put added value into your methods Simplify, simplify, simplify Electronic management of the flow Enhancement of the electronic file by the team   CHAPTER 4 HOW CAN THE TEAM PLAN EFFICIENTLY Share your action plans Divide and allocate the workload Plan for the unpredictable Plan time for meetings Collectively plan reserved times Use the shared calendar Agree upon substitutes   CHAPTER 5 HOW TO LAUNCH EFFECTIVE TEAM WORK HABITS ? Adopt with the team the principle of immediate action Run your meetings efficiently Use delegation more efficiently What can you delegate   CHAPTER 6 HOW TO EFFICIENTLY MANAGE A DISTANCE TEAM ? How does a team function at long distance What about the virtual office Shared office and telework What to do to insure success in the work done at long distance The long distance multicultural and split team   CHAPTER 7 HOW TO EVALUATE COLLECTIVE WORK The team control pannel Good team management entails respect of others   Summary of part II   PART III THE SECRETS OF EFFECTIVENESS WITH THE NEW TECHNOLOGIES OF INFORMATION AND COMMUNICATION Objectives of Part III   CHAPTER 1 THE NTIC (the New Technologies of Information and Communication)   CHAPTER 2 WHAT IS A GROUPWARE ? From internet to groupware, there is a huge step Groupware, intranet, extranet, internet Groupware : collective brain of business The assets of groupware The explosion of groupware Groupwares available on the market Architecture of the 3 Cs " Communication, Collaboration, Coordination " Groupware solutions to business problematics   CHAPTER 3 USE YOUR GROUPWARE IN A CREATIVE AND EFFECTIVE WAY Share standardized documents Choose e-mail over telephone E-mail or groupware Choose the electronic meeting And if you prefer to meet in person Cooperate with your secretary Managing many collaborators Create a strategist forum Create a an inventory of the decisions Manage your projects Create groups of creativity Organize warning systems Create a free forum Why not an electronic information board ? Simplify repetitive demands Think about your workflows Create a documentation center for your team Split the information watch Use specialists Spaces for communication, collaboration and coordination   CHAPTER 4 MANAGE THE BUSINESS PERFORMANCE THROUGH GROUPWARE Boost the collective performance with certain applications Office performance through follow-up and daily attention Performance thanks to the creativity power of business Performance of reporting and decision making Performance of distance learning   CHAPTER 5 ADVICES TO ESTABLISH A GROUPWARE FOR A TEAM Methodology for setting up a groupware Human changes   CHAPTER 6 WHAT WILL MAKE YOUR GROUPWARE SUCCESSFUL Prevalence of the human factor Caracteristics of long distance virtual teams Basic principles to reinforce the efficiency of groupware   CHAPTER 7 HOW TO EVALUATE THE EFFICIENCY OF A GROUPWARE Improvement of the efficiency Decrease in costs Improvement of the quality of service   Summary of part III   CONCLUSION - THE PLEASURES OF OFFICE LIFE Some benefits of effectiveness Why is this approach successful ? Will the results be as good everywhere ? The wheel of continuous improvement turns constantly path of the expert path of the critic path of the ignorant path of the sage   APPENDIX  INDEX

To the author presentation, Bruno Savoyat
To the book presentation

First edition: 2000 Second edition: 2001 (with additional parts about Web Tips) Third edition: 2003

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